That's a universal fact, and that can't change; however, when it comes to AI playing a role in gambling or casinos, I think it can serve as a good customer service representative if trained specifically for it. I mean, if an AI model is trained with all the necessary information about a casino and is available 24/7 to assist customers with their problems and confusions, that could be great. In so many platforms, we often have to wait to get a response from a human operator because they are not always available, but if an AI can solve our problem or at least answer our questions properly, that is going to bring a change.

Other than that, AI could also be used to detect cheaters and abnormal behaviors in gamblers, and can either raise red flags for the team to check it out, or simply put some temporary restrictions on the gamblers that are found cheating or exploiting a certain bug or something. However, this is going to be in the favour of the house and not the gamblers specifically.