This whole thing is obvious now they are selective scammers.
If aml was actually the issue, his cousin’s transaction wouldn’t have gotten refunded so quick, same source, same destination, just a different spot. Looks like they’re picking and choosing who to enforce rules on, which is a huge scam vibe, especially since they’re not even replying to emails.
Massive red flag that they only seem to play by the rules for eu/us users while making everyone else wait forever.
This kinda stuff is exactly why people are ditching cexs for dexs.