After months of correspondence with the support service, the OKX account was unblocked today. It's good that my wife has access to her frozen funds again, but it took a long time to prove that the reasons for the blockage were wrong.
Glad to see that your wife was able to access her OKX account again after it was being locked.
It took more than a month for them to verify your wife's account and undo their restriction. It must be stressful for her waiting for an update if she can recover her frozen assets on the platform.
Having that experience, she should withdraw all her cryptocurrencies there and store it on a non-custodial wallet. It's more safe there than keeping it on a CEX.