from this picture there was no kyc request before, do i really have to send kyc if i want to play again?
is it mandatory to complete the profile?
Not sure, but based on what I see on the picture, I guess you need to comlete kyc only if you want to claim the "Birthday Bonus" and you need to complete kyc up to level-2.
OP can corret me if I'm wrong, though!But since they may ask for kyc, then I think it’s better to complete it noweven if it’s not mandatory to avoid any surprises and be sure you are on the safe side.
Instead of locking his account and seizing his funds, it would have been more fair if they have locked the account but allowed him to withdraw his initial deposit.
They should pay both winnings and deposits. No book in the world has a rule against "Value" Betting. It would mean that no one could ever win sports betting at XYes. All other books pay out in full and then limit the person.