From the site on keychainx.io, i came across a statement the company made over there that to recover bitcoin from damaged phones that they'll need access to the phone and that clients would need to ship it to one of their labs in Europe, well I would've bothered about trust since one is giving out access to their device containing informations to a distance location but i saw where they mentioned that they have top score on Trustpilot with over 130 5 stars trust pilots so it made me calm concerning trust issues, but then I want to know if their plan concerning having a lab in Africa in the future since I didn't see any African countries in the list of countries where their lab is located, they should consider the cost of transportation, shipping from Africa down to Europe when they can have branches here in Africa to make it easier for Africans and save cost of shipment.
I don't think Trustpilot is enough for a case of someone sending his phone or tablet containing recoverable Bitcoin or cryptocurrency to a third party. Think it properly and see if there is anyone that will do that using some positive remarks from Trustpilot. I better means of assurance from legally recognized independent body would have been a lot better especially for people sending to labs across boarders. I cannot think of any one now but there should be people that offers such services that is similar to insurance or guarantors. If they can add that to their operation, it will bring some level of trust and confidence to people who might need their services.