The live support really is something that should be worked on, that's true. Guess they are still at the beginning, a bit trying to figure things out. Obviously support is a very important factor to make players happy. Yesterday I also tried to contact them and while it said it's waiting for an operator and it should take some minutes, 5 hours later there still wasn't a reply in the chat or via email. Sent something again and finally got to speak with somebody after some minutes and he also explained that support wise they are still working on it.
There are no benefits in spending thousands of dollars building the product if a platform cannot satisfy its players. Imagine you like a casino a lot, you have a simple problem, but no help from the support. I assume you would simply leave the casino and never come back again. There are hundreds of online casinos, and you have options to try other casinos. The casino has to provide the best quality support so it can attract people. A casino must provide something competitive if it wants to grow in the casino industry. You cannot ignore the casino standard. I hope Betbolt will solve the problems and come back strong.