Already read it buddy, absolutely disgraceful on them.
Still waiting for that PM with details so my contacts on both casinos can look further. If you can shoot me that PM anytime today, I can escalate it to my contact and hopefully will get an answer by tomorrow [I believe they're already off-hour].
my userid at bcgame is 79134869 no idea what my id is at betpanda since i'm banned
We can go with your email and perhaps you can do a bit of something by raking that email and filter emails from betpanda, see if they ever send any email with your ID, something like, "hello jacklk85BP12, click this daily bonus"? It'll certainly helps by... perhaps a lot.