Ser, we have seen many brand new/newbie accounts come here and go, accusing different Bitcoin casinos and services as "scams" because there was an actual issue in their accounts. Some issues were resolved, but there were some issues that weren't, BUT there's one FACT that always stays - Shuffle is NOT a scam.
Some individuals may say it has "poor customer service", and that may or may not be true, BUT accusing it of being a scam is simply NOT true.
Yeah. Shuffle is 100% legit for sure though their KYC policies are spotty these days just like several other crypto gambling sites. Their team already clarified in the thread that he is a multi-accounter though they didn't really provide any proof.
He did get his initial deposit back which is the silver lining for him and this particular case is pretty much done and dusted basically.