So if you get any email from any party asking for a code or seed phrase from you, never share it, be it from a cold wallet or Hot wallet issuing company, beginners who enter this industry are much more easily fooled, so I suggest you be careful.
Staying vigilant is the best way to protect our assets, because scammers create convincing messages that look legitimate and target newbies and those who mistakenly view the cryptocurrency space as a get rich quick scheme. The truth is that no legitimate crypto service will ask for your private key or seed phrase, but many people fall for these scams, and if scammers manage to obtain this informations, they will eventually cause you to lose your funds because not your keys not you coins, and anything that looks too good to be true is probably a scam. Newbies should always conduct research and keep updated, because scammers constantly develop new scam projects to defraud people.