Actually the website customer did send the funds for the website though the game started when i tried to withdraw the funds.
I am more curious how you found this website. Would you mind sharing how you found this website? How do you know that your customer does not own this scam exchange? I am fairly certain that your so-called customer owns the website where he sent the funds and asked you to withdraw them. Once you have tried to withdraw your funds, the game has started.
Whatever has happened, please tell us how you found the website so we can understand the case better.