...you guys mentioned many types of wallets addresses that can be recovered by your establishment or will I say firm but there was no specifications to this question asked by @Bushdark, so personally am curious to also get clarity on this question.
Even though they do retrieve Defi wallets, there are still different types and also what is required to retrieved the wallet also matters a lot.
A person might not have access to his full seed phrases, maybe due to poor storage material used to save the seed phrases. Water, oil, or physical damages can be a reason for partial availability for what is needed to recover the wallet.