~snip~
The team behind freebitco.in itself struggle to handle their customer support properly while they still have a lot of pending issues that still not solved to revitalize their reputation.
I believe they should improved their casino service first before they even start promotion because it nonsense to spend money on marketing if their product is still bad.
Struggling with reputable especially in the crypto space is something that needed a lot of thought before relaunching. I could remember vividly that FreeBitco.in signature campaign lasted for many years before their problem began that affected their reputation.
I just hope the team would settle every differences that have with customers as soon as possible so that they can starts building their brand again. Since many of the big casinos in the space have had problems too with customers in the past which was resolved, I believe the team would likewise fix the issues they have with their users.