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Trust be told that, publications don’t start and end with the forum but since it’s a bitcoin and cryptocurrency related issue, then the forum is absolutely suppose to be one of their greatest tool to publication.
With all these been said, I don’t know why they did not get all the trust they needed to grow their business considering how long they have been in existence and maybe they did not gain popularity on the forum but I think they did outside because their trustpilot review has more of positive reviews than the negative one.
I don't seem to understand your point about them building their trust over the years. Are you suggesting that they have been distrust by a forum member, at least a reputable one? I don't think that is the case here because I have not see where they are distrusted. My only interested is for there to be some verifiable data to support what they propose followed by active communication by their representative in the forum as well as other channels of communication they might have.