Welcome to the forum.
I visited your website and I think there is a bit of a slow loading issue, maybe you are still working on it that's why I got the issue. It could also be that I have a network problem that's why there is a problem with loading. I hope you will take this company to a big level soon and actually see growth in the coming months or years. Because when a company is in serious business, their growth over time proves market dominance, and you may become a market leader someday.
I think I will like to provide an constructive feedback on the website's loading speed, I will suggest it might be due to ongoing development the site is still undergoing network systems development or per meet to say your internet connection could be the culprit.
It is better for representative explain about that but before that, he can check his Internet connection if the problem come from his side. But if there is no problem, then the issue come from the site itself.
I am sure the team will fix the error immediately especially if there is a report come to them. With the growing of their business, they need to expand their server to be bigger to run smoothly.
No, it is not the issue at the gambler's end as I also faced this slow loading of the site despite having a very good internet connection. I think they need to check their hosting provider to provide proper enough bandwidth or maybe they need to upgrade their servers. This isn't good for a new casino (or any casino) to load slowly as if it is not resolved, gamblers won't be coming back to such casino. SunFireCasino should give top priority to get this issue fix so the gamblers get the best playing experience on the site.