They should make themselves available here though, however little an information from them will go a long way, granted, it still makes sense to write up their email address for any pressing issue especially if you need their services right now, I don't know why they are not making any form of information available here yet and it is becoming a bit of a bother, still though there is a good chance that we will be getting a reply from the OP or any other representative anytime soon.
Yes it is true once there representative is able to provide response to some of the questions here definitely it will help a lot in clearing those that are in doubt. Since this thread has already been created they should try as much as they can to be active in other to be able to attend to some critical questions here, if possible they can means of contact not just email since this is something that people needs to be sure of before they can trust them. Just like what the OP said let's watch and see if any of there representative will be active in the thread soon to address some of the issues here because there absence is really some how.