Hello WEISS.bet,
I am a player from Italy and a few days ago I registered on your site. Now I am trying to do kyc but in the list of countries there is not Italy. Before signing-up, I checked the Terms and Conditions very well and Italy is not flagged as a blacklisted country (it only is restricted for NetEnt games). I tried to speak with the live support but I wasn't able to solve the issue.
I think it's only a mix-up so I would like to find a solution before opening a scam accusation.
Thanks
Hello, I hope you did not deposit your money just yet and if you did, I hope things don't get more complicated for you. On the restricted jurisdications, the listed is there though not under the general terms of service that only point out two game providers.
On the list, Italy is also restricted.
1.8. For various legal or commercial reasons, We do not permit Member Accounts to be opened or used by resident of certain jurisdictions, including Afghanistan, Australia, Austria, Aruba, Belgium, Bonaire, Bulgaria, Belarus, Belize, Central African Republic, Comoros, Colombia, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Democratic Republic of the Congo, Democratic People's Republic of Korea (DPRK), Ethiopia, Denmark, Estonia, France, Georgia, Germany, Greece, Hungary, Islamic Republic of Iran, Iraq, Italy, Ireland, Latvia, Lebanon, Libya, Lithuania, Mexico, Moldova, Mali, Myanmar, Northern Korea, Nicaragua, Portugal, Poland, Romania, Russian Federation, Saba, Somalia, South Sudan, Statia (Sint Eustatius), Singapore, Slovakia, Spain, St. Maarten, Sudan, Syria, Sweden, Switzerland, Ukraine (Crimea, Donetsk, Luhansk), the Netherlands, the United Kingdom, the United States of America, Venezuela, Yemen (the “Restricted Jurisdictions”). By using the Website or the Games You confirm You are not a resident of or residing in a Restricted Jurisdiction.