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Hello WEISS.bet,
I am a player from Italy and a few days ago I registered on your site. Now I am trying to do kyc but in the list of countries there is not Italy. Before signing-up, I checked the Terms and Conditions very well and Italy is not flagged as a blacklisted country (it only is restricted for NetEnt games). I tried to speak with the live support but I wasn't able to solve the issue.
I think it's only a mix-up so I would like to find a solution before opening a scam accusation.
Thanks
Sorry bud but I really think there won't be any need of opening a scam accusation against this casino because you woefully fell for their trick, like logfiles shared in his comment above this one you are reading, Italy is among the restricted countries as listed for this casino, and you didn't find out before registration and depositing on the casino, what this simply mean is that you did not carry out a thorough or proper research before signing up, this is if even you did any research at all.
I still see this casino as a scam casino anyway because I've always believed that genuine casino with no intention to scam users won't allow a user from a restricted country register on their site not to talk of even depositing money and playing games, they purposely allowed users from a restricted country to deposit fund as they know he can't get it out, this is nothing but scam.