As their reputation sinks further and further in to the gutter, I wonder if they will eventually opt for an exit-scam. If they were serious about their reputation they would be engaging with those that claim to have been scammed. Their business practices and list of complaints are evidence enough they need to change course otherwise they will have literally zero reputation left.
Not sure there is reputation to be saved. Unfortunately their ad campaigns across all channels (BitcoinTalk included) portrays reputable casino, while I've became aware numerous of claims being submitted against them and proving otherwise, being complete scam ops.
For example, only two cases (most recent ones) are totaling $2.5m, excluding all others. If you add up the ones already validated and to be paid by Curacao/trustee, that's solely $5m in 5 cases.
Not to mention those being reviewed by the lawyer at the moment, or the ones being pursued through other law firms.