You people who think AI will soon replace employees of casinos have probably never tried an actual conversation with an AI without ignoring all the mistakes it makes.  Or, worst of it all, you probably never dealt with AI customer support.  Depending on how bad of a day the AI has at the time it has to deal with a customer, it can become EXTREMELY frustrating to the customer really fast.

Most of the 'amazing' AI conversations are scripted or pre programmed to look as if it is doing a fascinating work.  Even if casinos decide to replace employees with it, humans will most likely miss the REAL human interactions and stick closer to real casinos with breathing humans, not lines of code.

Or maybe I am wrong.