Full bank statement clearly showing no ₹40,300 credit. On the same day, I made two successful deposits — ₹5,000 and ₹10,000 — and both of those came through instantly.

Now the real issue is the complete lack of support and the shady behavior I’ve faced since:

I sent them 2 detailed emails — zero response.

Messaged them on Twitter — completely ignored.

Tried live support on their website multiple times — it's just a bot, and every time I get close to submitting a real query, the ticket gets automatically closed without ever reaching a human. Total dead end.

On Discord, things got seriously shady:

My messages were deleted (they clearly don’t want users talking about problems publicly).

I opened a support ticket on Discord — got conflicting responses, and then…

They started deleting their own replies AND my messages — I have screenshots of everything, including a support rep telling me to “wait 2 weeks” for a reply via email. When I called him out, he instantly deleted the message.

They also kept moving the goalposts:

First, I was told to wait 2 hours, then 12, then 24, and now 48 hours.

They said my ticket would be replied to within 24 hours, but it’s now well over 48 hours and still nothing.

After digging around, I found multiple other users complaining on review forums and CasinoReviews about BC.Game giving out fake UTR numbers (these are Indian bank transaction IDs) to pretend payouts are done. These UTRs can easily be verified by the bank, so why lie unless you’re trying to scam?

I’ve used BC.Game regularly and never had issues before, but in the last month, their support has gone silent, and more people are facing shady withdrawal issues. They’re deleting messages, hiding proof, and giving zero answers. This is no longer just bad support — it’s intentional cover-up behavior.

So yeah — ₹40,300 is stuck, no real help, and they’re pretending nothing happened. I’ve shared every proof I have and just want what’s rightfully mine. If anyone can help that would mean a lot.

Also @holydarkness if you could help out, I would really appreciate it. Thank you!

Here are all the screenshots - let me know if you guys need to see anymore info

Full bank statement clearly showing no ₹13800 credit. On the same day, I made two successful deposits  ₹15,000 and ₹10,000 — and both of those came through instantly.

Now the real issue is the complete lack of support and the shady behavior I’ve faced since:

I sent them 2 detailed emails — zero response.

Messaged them on Twitter — completely ignored.

Tried live support on their website multiple times — it's just a bot, and every time I get close to submitting a real query, the ticket gets automatically closed without ever reaching a human. Total dead end.

On Discord, things got seriously shady:

My messages were deleted (they clearly don’t want users talking about problems publicly).

I opened a support ticket on Discord — got conflicting responses, and then…

They started deleting their own replies AND my messages — I have screenshots of everything, including a support rep telling me to “wait 2 weeks” for a reply via email. When I called him out, he instantly deleted the message.

They also kept moving the goalposts:

First, I was told to wait 2 hours, then 12, then 24, and now 48 hours.

They said my ticket would be replied to within 24 hours, but it’s now well over 48 hours and still nothing.

After digging around, I found multiple other users complaining on review forums and CasinoReviews about BC.Game giving out fake UTR numbers (these are Indian bank transaction IDs) to pretend payouts are done. These UTRs can easily be verified by the bank, so why lie unless you’re trying to scam?

I’ve used BC.Game regularly and never had issues before, but in the last month, their support has gone silent, and more people are facing shady withdrawal issues. They’re deleting messages, hiding proof, and giving zero answers. This is no longer just bad support — it’s intentional cover-up behavior.

So yeah — ₹13800 is stuck, no real help, and they’re pretending nothing happened. I’ve shared every proof I have and just want what’s rightfully mine. If anyone can help that would mean a lot.

Also @holydarkness if you could help out, I would really appreciate it. Thank you!

Here are all the screenshots - let me know if you guys need to see anymore info