So if you get any email from any party asking for a code or seed phrase from you, never share it, be it from a cold wallet or Hot wallet issuing company, beginners who enter this industry are much more easily fooled, so I suggest you be careful.
What do you mean by saying that beginners who enter this industry are much more easily fooled? Only the beginners are fooled by this, because you can't be someone who knows anyone can access your wallet if they have its backup or seed phrase, and still give it to someone if they ask about it, even if they pretend to be from the support of the wallet software you are using. Why would the support ask for your wallet backup or seed phrase in the first place? Someone being a newbie but with common sense should know this is a scam, but we all know so many people are too naive when it comes to technology, and unfortunately, they get into this industry while having not enough knowledge about it.
There was a story where a human made friends with a bear, and they were very good with each other. One day, when the human was sleeping while the bear was sitting beside him, a fly sat on the human's face, and the bear saw it. Out of love and to try and protect him, the bear slapped him very hard on the face to kill the fly, only to realize that he had killed the human with that heavy slap. The bear didn't intend to kill him, but he didn't have enough sense to know that, and same is the situation of newbies without knowledge.