So if you get any email from any party asking for a code or seed phrase from you, never share it, be it from a cold wallet or Hot wallet issuing company, beginners who enter this industry are much more easily fooled, so I suggest you be careful.
Even if the email is from the official wallet owners I can't be that stupid to share my phrase with them, my phrase is personal and its something which I should treat as such, most of such scam attempt emails are always successful when they meet those who are a bit less security conscious or are always in a hurry to attend to what they believe its real… the rule is never share your phrase no matter who asked for it.