The support team has already told you what you did, which you know. If you have more detailed screenshots of the conversation, you can share them so that we can understand your case in more detail. Before you bet on any site, you should have been aware of the rules of that site. If you have any evidence to prove that your bet was legal, please share it. And I think Moneytree should allow the user to withdraw his deposited funds and then freeze the remaining funds.