Recieved a personalised bonus email from stage on July 8th, and wagered with on 11th july but the bonus is still credit.

Email screenshot: https://ibb.co/rRKNvfMM

When I try to email support I got this 👇

 Hello, We have discontinued Email support and have moved to our live support solution located on the Stake website. Please contact us there with issues. This Email will no longer be serviced. This is an automated message. Please don't reply back. Best, Stake.

And live chat is useless it's all embedded there is no option like personalised bonus and contact live agent!!? How can customers deal with you in this situation if they don't know about bitcointalk.

Chat screenshot; https://ibb.co/ZzZqHt6J