hello holy, good to hear from ya.
oh wow lol geez hey, ya the canadian govt just gives out drivers licenses with fake address lol aghhh man, a simple google search can solve that, it does in fact exists, what next hey holy?
' they dont think its a real address" its on the drivers license i provided to them, its an indian reserve in canada, very real lol, located in the province of Manitoba.
we dont have street names on the reserve im from, its just house numbers I.E House 49A. its small we dont have youre typical walmarts or fast-food places, just houses, gravel roads, and bush LOL
every other bank statement i have from my chequing to my savings accts to my credit cards will all have that same address.
the power bill is in the wifes name and we get our own water from the community, so there is no fee for water in the community
i can provide a most recent cheque stub from my employer that will have that address on it aswell.
i just dont understand the difference between a bank-printed one and i can personally go into my TD account on the website and get the most recent credit card statement and print that off myself? or me physically going to the bank and asking them to print out my credit card statement, savings, chequings, RRSPs or First home buyers acct? they'll all have the same address, its not like chequing acct has a different address from my savings acct lol.
i can provide my most recent credit card statement that will be a month apart from the one i provided earlier. its from July 7th, its 5 days old lol. ( ill PM that to you )
i can provide my most recent cell phone bill when that arrives, same address.
ill take the day off work to go apply for a Brand New Manitoba ID Card to get another piece of ID, with a Date within (3 months) aswell to get another valid piece of mail that has my address.
so what happens it they just choose not to believe my address is a real place? they just get to keep my funds like nothing ever happened?
Damn, you are really persistent. If I was at your place, I would just give up and keep playing until I lose all the crypto in my account.
The only thing you could do is to keep waiting for a response from BC Game customer support. Patience is key. Maybe you should also post "negative" reviews about BC Game here and there, the casinos usually hate this and BC Game customer support might suddenly reply to your emails and try to solve the issue. This is yet another typical "gambler can't withdraw big balance due to failed KYC" story. I wonder what the casinos would use as an excuse to deny withdrawals, if KYC gets removed as a requirement some day.
Uhh... if you bother to read... actually we're currently working on it. So, maybe we it'll be better if all of us remain in our seat until things become more clear.
OP, following our talk in PM and the file you sent me, I relayed it to my contact. If I may repeat what I wrote back to you on PM, respecting your privacy as much as I can, I didn't read the whole document, only glancing at it to see if it contains address.
My contact [who read the document thoroughly] say that they don't think the address is a "real" address, in sense of your home address, and rather some kind of P.O. Box? They're currenly inquiring to the KYC department, but they don't think it'll work. Is there other bank statement that says something like, "221B Baker Street, London"?
Or perhaps someone home can send you a scanned document of your most recent statement? Electric bill, water? Bank printed-statement?
My apology, I think there is a misunderstanding and miscommunication here. My contact [who is from compliance department] wondered to me if it's a PO Box instead of a real address due to it's... uniqueness. They've inqured to KYC department and KYC innformed them to just send the docs and they'll verify. But, with no clear yes or no from KYC and them looking at the address quite funny, they asked me to ask you, given this is the last attempt, whether or not it's an address, or if it's a PO Box.
They're not saying it's fake, they're just concerned that you set your mail to PO Box, and thus it'll automatically invalidate the PoA as the address won't match with your ID [they didn't see the ID, they can't] and will bring you further issue that otherwise can be prevented if we [suppose it's an PO Box] can submit different document with "real" address.
I hope this clarifies things. That my contact's concern is for your well being. Mine too, if I may be honest. Seeing XRP skyrocketed since two or three days ago, I was thinking to send you a PM with hope you'll get notified by email and return to the forum, if you're yet to appear here with an answer come Monday.
So, yeah, if that's a real address, that document should be able to help PoA. Upload them and notify me once sent, I'll nudge my contact, see if they can expedite the process.
It's a weekend and I normally take it slow, either with my contact or with myself. But... given the circumstances, I make an exception [I even replied the first thing after I wake up and see TG notif from my phone, my coffee is yet to be touched, LOL]