I have also seen some thread where the gambler complained about how the casino allowed them to still be gambling even after applying for self exclusion which it was not supposed to be so they forget that they use there own hand to make another registration and started gambling with the new account, it’s always when they don’t win the way they plan that they will start blaming the casino and need there money back, assuming they won after the new account registration and continue to be winning we won’t see such complaints.
I don't even doubt that this is true, because from the casino's point of view it looks like this: a person files a statement about self-prohibition in casino games, but the casino can simply pretend that it forgot to add him to these lists and continue to impose its services on him. And when such a gambler accuses them of continuing to contribute to the development of his gambling addiction, the casino can say that there was simply a mistake and the database of self-prohibitions was deleted. Although in fact, the casino management does not like self-prohibitions, because this stops receiving profits from gamblers.
If th casino is the one at fault I mean the person have requested to be prohibited from gambling in that casino and yet the casino failed to activate that, to some level the casino is to be held responsible even if they want to deny it.. The situation where me I was referring to is a situation where the gambler after being prohibited from gambling with the account used in requesting for self exclusion have been banned they will now create another account with same casino to continue gambling and later blame the casino for allowing, forgetting the fact that even if the casino notice it's same person until their is something to trigger investigation they will not act.