If, and only if, what nc50lc doesn't work and you don't get the support you need from them, there is a dirtier solution, but it should be your last resort.

1. Download Feather or Monero GUI and create a wallet, then back it up properly with the seed words.
2. Open up Exodus, go to your Monero page and click on the top right corner, where the gear button is ("settings").
3. There should be an option to get your private key (the actual private key) for the Monero wallet.
4. Import the key to your new wallet application and use the "send all" option to send the coins to your new wallet which was created on step 2.

This approach will work because both Feather and Monero GUI have a solid, functioning "send all" button, which I just tested before posting.