Subject: Request for Formal Review – Account Locked, Crash Game Discrepancies, and 100 ETH Challenge

Dear BC.Game Support Team,

I am writing to respectfully request a formal review regarding the long-standing suspension of my BC.Game account and serious discrepancies I encountered in the Crash game.

🔹 My account information:

Username: ARSHIIYA🐓

UID: 1611276

Email: ivcivil67@gmail.com


My account has been locked for more than two years, and despite multiple attempts to reach out and resolve the issue, your support team has refused to reopen my account, even though I have provided all the information I still have access to. I was clearly informed that my account "will not be reopened under any circumstances" — which I believe is unfair and without proper justification.

Unfortunately, I no longer have access to certain older documents that may have been requested in the past. However, the account details above should be sufficient for internal verification and investigation.


---

🚨 Regarding the Crash Game Issue:

I have provided clear evidence (video and screenshots) that in multiple sessions of Crash:

I manually cashed out at around 4.00x multiplier

The game continued far beyond that point (even reaching over 10x)

Yet the system marked my bets as losses, despite timely cashout


This suggests either a technical malfunction or a serious issue in game processing, which has directly resulted in financial losses.


---

🎥 Video Evidence:

Crash Game Video
https://drive.google.com/file/d/15gSDI-gBq4MAPpRVRQ7b0jbNSkReLzvV/view?usp=drivesdk


---

📸 Screenshot Evidence:

https://drive.google.com/file/d/168hgSy1a1wH6ZCA6HWe1594bchLA25tR/view?usp=drivesdk
https://drive.google.com/file/d/165qQizSNkBzn9MX_NvhfRR2k1rreNSir/view?usp=drivesdk
https://drive.google.com/file/d/160fA_RQI_ugcubvQs9xHQY6RyroRXD5A/view?usp=drivesdk
https://drive.google.com/file/d/15r-7Vg-btQJYUsXB4QcuKYbprTGgiEH_/view?usp=drivesdk
https://drive.google.com/file/d/161WyJWC-nKLGzxdB8ObRiXFd0YKbxrpt/view?usp=drivesdk
https://drive.google.com/file/d/165HZY1sGF2T5-lSxoR6JDBPl7lC2Fv12/view?usp=drivesdk
https://drive.google.com/file/d/16-ieNyf3vMELqVWkzO-hhYD5My-_fRax/view?usp=drivesdk


---

📌 Reference to the 100 ETH Crash Game Challenge:

I would also like to remind you of the official 100 ETH challenge BC.Game published on the BitcoinTalk forum:
https://bitcointalk.org/index.php?topic=5088875.msg48959867#msg48959867

In that challenge, your platform stated that players who can prove manipulation or error in the Crash game would receive 100 ETH. Based on the evidence provided, I believe my case qualifies for review under that offer.


---

🙏 I am kindly requesting the following:

1. A fair review and correction of all affected Crash game bets


2. Reconsideration of my account’s permanent lockout and reactivation


3. Evaluation of eligibility under the 100 ETH Crash Challenge conditions




---

I would prefer to resolve this matter privately, through proper communication with your support team, and avoid involving public forums or regulatory bodies. I believe BC.Game still values transparency, fairness, and user satisfaction.

Thank you for taking the time to review my case. I remain available for further questions or verification.

Sincerely,
Arshia
Username: ARSHIIYA🐓
UID: 1611276
Email: ivcivil67@gmail.com