Your case is with BC Poker, not BC Game. They're separate entities, although a "sister". You'll post something that their discord team can't handle and would likely try to redirect you to BCPoker's own discord, that'll send you spiralling back to the beginning and complained how you just thrown back and forth only to find yourself back to where you start.

I've reached my contact and inquire to get acquainted with their sister [a compliance counterpart from the BCPoker]. Please allow me time to get this.