i don't remember i have ever used that site but if u read their terms of service here:
https://ff.io/terms-of-service#terms_section_7
they do mention about holding/freezing funds in case they suspect something wrong (criminal activity)
not taking their side, nor saying ur wrong, just saying that it is mentioned in their tos
maybe others can guide u with a better solution, gl
https://prnt.sc/zDrhrSg3B3JBIt doesn't make sense. They freeze random orders to keep money for themselves, fixedfloat are scammers, thieves and shoudn't be trusted.
I decided to give this exchange a shot after seeing their bold claim on their website:
"No registration, no need to share your personal details. We don't hold your funds, all exchanges take place instantly in fully automatic mode."
This is a very common practice with instant exchangers. They say something in big font on their main page, and say the exact opposite in the fine print in their terms.
There's a reason their Trust summary looks like
this: it's an anonymous website using KYC as a reason to keep funds.
More to read:
Fixedfloat is scamming me for 8000+ EUR IMPORTANT PSA!.
Yeah they are using KYC as an excuse to steal funds.
what did you expect.
good luck getting it back.
And I meant to be insulting so that others won't do what you did.