Re: BC.game KYC failed - account temporarily unaviable - frozen 29ETH
I have not received any new official explanatory statement from BC.game, not even here on the forum.
We are now preparing a complaint to the Ministry of Finance of the Czech Republic, which is responsible for the license and the Gambling Act.
If bc.game is going to focus on violating one sentence of the terms and conditions, which is supposed to protect players, they have violated almost the entire Gambling Act, which you can download in English here.
https://www.mfcr.cz/cs/kontrola-a-regulace/legislativa/legislativni-dokumenty/2016/zakon-c-186-2016-sb-25992
So that is the first thing that will most likely result in a legal dispute.
The second thing is that we found out that they probably do not even have a license to operate gambling in the Czech Republic. The ministry sanctions this circumvention of the law with a fine of up to 2 million dollars, as stated in the Gambling Act in CZ.
We are now preparing a complaint to the Ministry of Finance of the Czech Republic, which is responsible for the license and the Gambling Act.
If bc.game is going to focus on violating one sentence of the terms and conditions, which is supposed to protect players, they have violated almost the entire Gambling Act, which you can download in English here.
https://www.mfcr.cz/cs/kontrola-a-regulace/legislativa/legislativni-dokumenty/2016/zakon-c-186-2016-sb-25992
So that is the first thing that will most likely result in a legal dispute.
The second thing is that we found out that they probably do not even have a license to operate gambling in the Czech Republic. The ministry sanctions this circumvention of the law with a fine of up to 2 million dollars, as stated in the Gambling Act in CZ.
Umm... if I understand their ToS correctly, which also shared by many other casinos, only different slightly in wordings, actually the burden to ensure if it is legal to gamble in one's country, is shifted to the player. For example, this point:
Not to mention, though I can't verify this myself as I have no interest to put my account in permanent self-exclusion just to verify the rules [I still need the accounts to rake ToS or be in player's shoes and simulate their activity], I think there is a clause in self-exclusion that says it is prohibited to create a new account and they have full right to confiscate funds upon breach of ToS.
Those said, my contact was sick for the past two days and just returned to work today. I am currently inquiring for your situation and a way out of it [this should answer your question why BC's representative give zero statement this far] that will at least give you something despite the bypass of self-exclusion.
If you wished to go with that step above to escalate to legal matters, though, by all means, kindly tell me so I can allocate my time better with other cases and drop yours, as it'll be out of my and my contact's hand and shifted to legal department.