The contest was closed because of an issue with the manager.
We now have an open case, which we’ll share in the Reputation and Gambling sections.
You can read the case here:
https://bitcointalk.org/index.php?topic=5550635.msg65593389#msg65593389
I was able to reach @Mr.Magkaisa, and he will receive a refund. He had joined our previous contests and quickly understood the situation.
As for your suggestions — I agree that we had a communication issue with the manager, and there are things we will improve as well from our side.
We promise the next contest will be better.
PS/ Unfortunately, we can’t share our professional conversation with you because it is confidential and related to our business.
Our open case focuses only on the behavior and the overall situation with the concerned person.
Thanks again!