where is it states?
I searched for the keyword on the site and found where it stated that -
~snip~
It really is a surprise they still have that up despite updating many of the obvious issues they have along with the comments that users have made on their experiences.
- Jay -
Thats correct, their support channel on site or on telegram is very active.
For me, that's not correct.
Active is one thing, helpful is another. Answering questions fast doesn't equate to solving problems. To, therefore, say that FixedFloat's support is "helpful" and "solve problems" is dangerously misleading.
You have here quite a list of "abuse and scam reports". All of these "verified cases" are unresolved, some of which have been pending for more than a year.
If FixedFloat's support is "helpful" and "solve problems", then they shouldn't "shift excuses multiple times and ignore all evidence you have provide", "suddenly claim your assets were 'high risk' without showing ANY actual evidence" "when they ran out of excuses", "change their story again, claiming a secret 'law enforcement request' with zero details", "keep coming up with new, impossible requirements only to delay and ultimately refuse to unfreeze your funds", and "never show you anything concrete or give you a real path to resolution."
That's not being helpful. That's not solving problems.
Absolutely, I appreciate your insight, and I want to clarify my comment.
but no meaningful resolutions for users facing problems.
i believe claims like “answer questions fast and solve problems” can mislead users.