Let’s be very careful while at the atm stand, not everybody seen at the atm machines want to widraw money some came for there fraudulent activities, don't call anybody to assist you except the security personnel working in the banks.
this kind of thing can only happen to an elderly person that does not know how the banking system works, and it is even a curse for you to dope an elderly person who you are supposed to be helping. anyone that does that might never live long enough to be as old as the woman he has dopped. even though people have stopped going to the ATM stand to make withdrawal because of the use of POS machine, at the time the ATM point was very predominant, it is not a strange thing that new users of the ATM machine sometimes ask questions on how to do one or two, for those kinds of persons, not asking question by itself won't do them any good.
if not that people are becoming too heartless, there is nothing wrong rendering help or requesting for help from people even when it relates to your account.