Thank you for your empathy!! It was indeed very painful waiting for days to get an outcome and resubmitting the documents again and again. The worst part is that I've submitted the same utility bills every time and finally I had to explain to them that the bill issued was from a credible provider and point to their website to get them approved.
So, what is the current situation of your issue? Have you completed all the steps of KYC verification successfully which they requested? According to the chat history and their email screenshot, your account has been deleted/blocked permanently, and that's their final decision. I can see that 'JeromeTash' has already suggested you to submit a complaint at
CasinoGuru. Stake team usually replies to KYC related complaints on CasinoGuru. You can try your luck there if your issue hasn't been resolved yet.