Yikes, thanks for the heads up, sounds like one of those classic scams where they build up trust, then start freezing bigger amounts once you’re verified and can’t easily fight back. With no real oversight and money being so easy to move around, it’s super hard to pin down who's actually behind it. Four months isn’t a delay, that’s straight up theft. I was actually thinking about using changenow for a mid sized swap, definitely not touching it now. Hope you get your funds back soon.
Exactly this. They let smaller transactions go through fine to build false trust, then the second you move serious money, they will steal your funds claiming aml review with no end date. Months of radio silence isn't compliance, it's stealing. Keep in mind my cousin sent another transaction, same source wallet and the same destination wallet, it got blocked. He verified the kyc link sent to him and guess what? It got refunded in an hour! the only diff is the amts involved.
I've been doing some digging and unfortunately, this is very normal for them. They seem to have stolen from so many people, there are so many complaints about changenow and changelly all over reddit and other review sites. You may want to escalate via other means because these people are relentless scammers.