It's not so much "hard to reach support" as it is that they simply do not reply. I created a ticket in September last year that never got replied to, then created a ticket in March, and have since created multiple tickets. My initial hope was that maybe they have now (sort of) fixed their stuff and they'll just delete all their old tickets and simply work on the newer ones, as there were too many to deal with, but this is obviously not the case.