First of all, one thing you need to understand is that Sport book maker operation is a business, and as such sometimes what these bookers does is hide the strength of a team with odds that will lure the majority of gamblers into picking it to stake their bets. But however, what just happened, by giving a odd of 1.40 to Real Madrid, while the opponent had an odd of 13, it was clearly obvious that Real Madrid will win the game, but since in gambling, nothing is guaranteed, the game ended draw. Of which I must say I your friend was really lucky to have cash-out early be it was disabled, because had it been the equalizing goal was scored, he wouldn't have had access to the cash out option ever again.