I’ve asked the team to reply to you and get you onboarded as a VIP if you meet the requirements set by them. I’ve assumed that your Telegram username is the same as your forum username, if it’s not, please consider sharing your Telegram username with me. We’ll get it done as soon as possible. We’d love to have you as a VIP on our website so you can enjoy the perks as well. I’m not sure why the team hasn’t replied to you yet.
You have talked to your team, but they have not responded. You need to improve your customer service. Otherwise, it will hamper your project. If your team does not resolve common issues quickly, customers will turn away from your project, which will not be beneficial for your project.
Your team must always be ready to resolve not only AHOYBRAUSE's issues but also all future issues that may arise. The most important thing for your project is (customers/game players), the better your service, the more customers will come to your project. Above all, try to resolve the existing issues. Thank you.