I have issued to our compliance team, please be patient
Thanks for your response on this thread and my personal message as well. Good to see you take it seriously, and your response was pretty fast. I have seen around the gambling section that you have a good reputation on the forum. So I believe you explained the real situation to your compliance team. You are active on the forum, which means you know very well how gamblers react when an allegation is raised against a gambling platform. Everyone takes it negatively unless the issue is solved. Hope a positive outcome will be there for the victim.
Remember, in case there is something wrong on your platform, then you must have to pay. Users shouldn't pay for your mistakes. I am not blaming you in advance; rather, I am just reminding you about the issues. If the user loses instead of wins, then no one would know, and you won't even refund the lost funds in case something is wrong with your program. So please try to solve this issue as soon as possible.