Transparency has made many organisations gain relevance in their field today as a result of how they handled their customer base and are prompt in attending to situations, and this has earned them their reputation they have today. However, I believe this is the same as this organization because their engagement is such a sensitive one that they would need to be very careful and alert to make sure people's assets are well secured upon access to it after they are done with their operations.
transparency and feedback, those are the ones that are winning
but be careful, even there, nowadays the practice of negative feedback has been totally accepted, so be smart
CHECK THE FEEDBACK
clearly if the feedback is from years ago you can be sure, we were all more naive and no one did these bad things