Since when does a site ask for chicken from KFC? All jokes aside, why was the KYC rejected? holydarkness may be able to help you, but you'll have to wait until he sees this post and gets with his contact.

@holydarkness when you do see this and talk with your contact why don't you mention how shitty their support is and tell them to get a damn clue and fix their system. At this point they should be paying you a weekly wage as you are basically their fucking support.