Whitebit is probably the worst example of (mis)use of AML checks. There are numerous cases of complaints against them, and they were risky even before the AML euphoria, and it seems that this only gave them additional justification to manipulate transactions.
It is recommended to avoid them.
I didn't want to even sign up there, not to make a trade and pass all their stupid KYC/AML procedures. However, it's the only exchanger which have listed the alt that I have. So, I didn't have any other choice but to get there and sell it. Thankfully, it will take a lot of time to revisit it and make something there.
It is a local exchange (certainly not Whitebit) mentioned above. I received a refund, the process took about a week.
Good to hear it. It's been cases where the exchanger holds the coins and doesn't return them to their owner, or they blacklisted them for future transactions.