It hasn't been resolved. I've raised a complaint on casino.guru, thanks to your suggestions. I hope to get an answer there!!
However, I believe this is such an illegal practice!! I guess this is why they register in countries like Curaćao where there is no proper enforcement of the law.
I suppose the complaint you raised hasn't been approved and published yet?
I saw
another case similar to yours, only that the other player has $45K in the accounts. They blocked his account, kept asking for KYC over and over again and keep giving the same reason of falsified documents. Let see how it gets solved, and hopefully yours also gets published soon.