I hope you resolve all the issues you've encountered and regain the trust of the forum users. I think many were surprised; problems happen in all businesses, and I really liked your casino, but after recent events, I'm hesitant to deposit my money and use it.
The casino is still working perfect even when there’s an ongoing delay with the tournament rewards. I think the recent issue shouldn’t be reflected to the overall reputation of this casino as they already handled it now.
Glad to learn that the issue have been handled but any casino they is still up and coming and wants to maintain a good reputation is always ensure that they do not allow issues that would give gamblers doubt about the credibility of that casino arise at all in the first place, if somehow such does arise, the casino must ensure that it's treated immediately, this is how most gamblers get to access a casino to know if they can be trusted or not.
Any issue at all can affect reputation no matter how small we think the issue is, afterall, it's usually small issues that grows to become a big issue in the future when it's not treated on time, if the casino does not pay for the tournament they themself held and we ignore it calling it a small issue, maybe in the couple of years coming, they would also stop paying those who won money legitimately on the casino 😁