Since the service is relatively new, very few people here might have used it or have experience with you. Even a search for solutions online barely yields anything, so I suggest that the be way possible is to contact their support. They have "Live support" which seems to be man by AI chatbots. Try out their communities as well
1. https://support.metamask.io/
2. https://www.reddit.com/r/Metamask
3. https://discord.gg/consensys
4. https://x.com/MetaMask