This is their call and solution after some discussion: on your opening post, you informed that your account is already verified. It made known to me that the "verified" here is passing level 1 KYC. They are willing to review your case and possibly unlock your account [though not said, I am quite sure it's with limitation too] and regain access upon completion of full KYC [I believe they have 3 levels of KYC]. Upon review and they find no further breach of ToS, they will seriously consider to let you regain access to the account. So, KYC or not KYC, going to AG to get it retried, it's your call.
Sorry but if i understood correctly they are gonna unlock my account with the previous funds if i complete all KYC? i agree with this
Well, that's what they said after we had our discussion. Complete your KYC and they'll willing to review your account. If there is no other violation aside from that multi-acc to bypass limitation, they'll return access to your account. They [as every other big casinos] have no intention to steal from their players, simply enforcing their ToS.
I guess I'll nudge them and tell them you're ready for Level 3 KYC, then.
The reason of locking your accounts was them being considered as
attempt to circumvent betting limitation upon your first account, and later your second account [
yahoo62278, I hope this answer
your question. Sorry that I can't tell you at that point, as informing you will have a likelihood of OP stopped cooperating and shelled up. Ultimately preventing me from getting the absolute truth from both sides].
You understand that my questions are based on if the user is
NOT cheating or circumventing limits right? I in no way am always trying to take the side of the casino or the player. The evidence presented by users is only half the story most times and always painting the OP in a good light and we all know that's not always the case.
Yes, I completely understand the root of your question, and there is no a shred of doubt in my mind that you're asking from neutral ground. Regarding evidence, yes, I am agree and we're on the same page on this, every side only tell half their story, and there is more to the story than what's told. That's why I questions both.
Edit: OP, this is what they told me to do next, verbatim, suppose you're willing to get verified:
If he is willing to complete full KYC verification and Step 1 was submitted correctly, we will review his case for potential reinstatement. He needs to contact us via email
risk@betfury.com.
However, if any information is found to be false or the user is unable to provide the required documents, the request for reinstatement will be denied.