I still can't understand how those funds were stolen and from where. If the customer's funds weren't affected, then whose coins belong to?
It's obvious that their CEO states something like that, because he and his exchanger will face massive withdrawal requests.
They won't discuss how the exploit happens but it's good to hear that the CEO himself confirms that there's an actual hack that has happened. If he tells that no customer funds were affected, it's either half baked truth because it's not just their funds that are affected there to give guarantee their customers. It's just a way to calm their users so that there won't be massive withdrawals but, even if he say that, batches of withdrawals coming every hack happens.