Currently, there are many issues handled by the team. I'm not surprised if it takes a lot of time. The team can't make a careless decision, that's why they need to gather some valid information firstly.
Sure, there will be always the people who try to ruin the reputation. Competition factor, user personal matters, or blackmail attempts can cause the issues. So we can understand if it can't fixed instantly by the team.
Issues can happen time to time and it's challenge for all business. Whether they handle problems properly or not, will decide how their business gains more reputation in the industry and customer community. I agree with you that all necessary data on the issues must be gathered, then analyzed carefully and it takes time. Later, it will be next steps of fixing issues and it takes quite considerable time too.
So, it's good that the team knew the issue and we knew that they are in process of resolving it. We know it surely takes time and should not expect instant solutions from the team. Let them finish their work in a most convenient way they can.