Glad @Betcoin.AG has responded to this thread and tried to give a clear picture of the whole scenario.
OP wait for the 60 days time frame already mentioned, and then after you can decide on the way forward. That's roughly around 2 months. Most of the cases you pointed out seem to have been resolved
I said this in the previous topic last night that Bitcoin has fraudulent rules and are scammers and the moderator deleted the message.
Bitcoin?
Op is lucky enough to have them replied immediately he posted that is to show that they are active here on this forum. What next, they gave him 60 working day which is 2 months while their team carries out their operation carefully, and again it would be ideal op state whether he has connected or not because some of those things that causes withdrawal issues could be that he might want to abuse something on the system and they may decides to withheld his payout.